Client Delivery Director

Permanent employee, Full-time · Amsterdam

Your mission

We are currently seeking an experienced and entrepreneurial-minded Client Delivery Lead (Commercial Delivery Lead) to join our team and contribute to the success of our clients across Europe and beyond.

What you will be doing as a Client Delivery Lead:

As the Client Delivery Lead, you will be at the helm of a multidisciplinary Revenue/GTM team, comprising experts in GTM (Market/Operating Model), Data (Analytics/Engineering/Science), Revenue (Financial/Sales/CS), Marketing (Content/Growth/Design), and RevOps (Tech stack/Operations). In this pivotal role, you will have the authority to shape and execute winning strategies and tactics for success.

Key Responsibilities:

A Client Delivery Lead, as the main stakeholder from a client perspective, should focus on several key areas to ensure project success:

Client-Centric Communication: Act as the primary liaison between the client and internal teams, ensuring expectations are clearly understood, priorities are aligned, and regular updates are provided to maintain transparency.
Strategic Alignment: Drive alignment between the client's strategic goals and the internal delivery roadmap. This involves understanding the client's long-term vision and ensuring that all project activities contribute to those objectives.
Cross-Functional Collaboration: Lead a multi-disciplinary team, ensuring smooth collaboration across different functional areas (technical, operational, and commercial) to deliver cohesive and integrated solutions that meet client needs.
Risk Management & Issue Resolution: Identify potential risks and proactively manage them by collaborating with both internal teams and the client. Quick escalation and resolution of issues are critical to maintain project momentum.
Quality & Performance Oversight: Ensure that all deliverables meet the agreed-upon quality standards, deadlines, and budget constraints. This includes monitoring performance, assessing outcomes, and adjusting approaches as needed.
External Vendor Coordination: Manage and align external vendors or third-party stakeholders with internal project goals, ensuring their contributions complement the overall strategy and delivery timeline.
Driving Value: Continually seek ways to add value for the client by identifying opportunities for proficiency or efficiency gains that align with the business's broader strategic initiatives.
Stakeholder Engagement & Satisfaction: Ensure client satisfaction by fostering strong relationships with all stakeholders, anticipating needs, addressing concerns, and delivering tangible results that align with the commercial goals.

By focusing on these areas, the Client Delivery Lead ensures that the project not only meets the immediate strategic & tactical needs but also supports the client’s long-term strategic objectives and short-term result-oriented execution.

Your profile

To thrive in this role, you should possess the following qualifications and attributes:

Minimum 10 years of experience in business/sales/marketing/revenue-related roles;
Established experience in a client-facing role, demonstrating your ability to build strong relationships, communicate transparently & strongly, and understand customer needs on a conceptual level.
An intrinsic curious and data-driven mindset that drives you to look at each customer’s business context and broader to continuously improve and adjust.
A positive and friendly mindset, including a maturity that matches mid-market proficiency
Living within commute distance of Amsterdam
Excellent command of English

Note: Only applicants eligible to work in the Netherlands can be considered.

Why us?

The opportunity to work with a broad portfolio of exciting clients;
A dynamic work environment in which every day is different;
An amazing office in the center of Amsterdam;
A MacBook and necessary equipment;
Friday drinks, office outings, and padel tournaments;
Free lunch and snacks every day;
Company trips—we don’t want to reveal too much, but Fabian, our CEO, really likes skiing.

If you are ready to take scale-ups across Europe to the next level, we’d love to hear from you!

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in RocketX. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to iris@rocketx.group.